Hone your customer service skills, look at the way your company views customers and their importance; it’s all in there, along with a workbook in each section to help you clarify your customer service skills! Not only can it help business owners and employees, but customers too. I use the same tools in my personal relationships.
Each short chapter is followed by a workbook section, designed to assist you in developing or honing your customer service relationships, giving you tools your employees, staff or team members can benefit from.