Earn your ITIL Foundation certification with the first comprehensive study guide for the new ITIL 5 exam.

ITIL Version 5 launched in February 2026 with major changes: a new 8-activity Value Chain, AI Governance with the 6C Model, and a shift from IT Service Management to Digital Product and Service Management. Most ITIL certification guides on the market still cover ITIL 4. This one covers ITIL 5, front to back, so you prepare for the ITIL Foundation exam you are actually sitting.

The ITIL 5 Foundation exam is 40 multiple-choice questions in 60 minutes, and you need 26 correct to pass. Approximately 78% of questions test understanding and application, not memorisation. This guide is written to match that reality: every chapter includes scenarios, worked examples, and practice questions at the right difficulty level.

What's inside:

• Full syllabus coverage - Every topic on the ITIL 5 Foundation exam, structured for fast comprehension on mobile devices
• 165 practice questions - Including 2 complete 40-question mock exams with detailed answer explanations for every option
• AI Governance and the 6C Model - The biggest new topic in ITIL 5, covered in depth with real-world examples
• All 34 management practices (12 General plus 22 Product and Service) - Organised by exam priority so you focus on what matters most
• The 8-activity ITIL Value Chain - The new Product and Service Lifecycle Model explained with comparison tables to ITIL 4
• Exam strategy chapter - Time management, elimination techniques, Bloom's Taxonomy question types, and common traps to avoid
• Quick reference cards - One-screen summaries for last-minute revision
• ITIL 4 to ITIL 5 migration guide - Side-by-side comparison of what changed, what stayed, and what is new

Covers everything on the ITIL 5 Foundation syllabus: core concepts of digital product and service management, the ITIL Value System and its 5 components, the 7 guiding principles, the 4 dimensions of service management, governance (Evaluate, Direct, Monitor), the 8 Value Chain activities from Discover through Support, value streams and mapping, continual improvement and the 7-step model, AI governance and responsible AI, integration with DevOps, Agile, Lean, and Cloud, and the service quality categories of Utility, Warranty, Experience, and Sustainability.

Designed for mobile reading. Short paragraphs. Clear headings. No full-page diagrams that break on small screens. Three types of callout boxes throughout: Exam Alert (high-probability exam content), Real-World Connection (practical workplace scenarios), and Common Trap (mistakes to avoid).

Also includes: complete glossary of 100 plus ITIL 5 terms, certification path guide (Foundation to ITIL Master), and recommended study schedules for 2-week, 4-week, and 8-week preparation.

Whether you're new to ITIL or upgrading from ITIL 4, this guide gives you everything you need to pass your ITIL Foundation certification exam with confidence.