Hospitality Management Series: The Quest for Remarkable Service
By Ed Rehkopf
- Release Date: 2012-05-13
- Genre: Industries & Professions
Description
A description of the necessary organizational building blocks for your hospitality operation to consistently deliver high levels of customer service. Though originally written for the private club industry, the concepts contained in this book apply just as much to any hospitality operation - hotels, resorts, and restaurants.
