e CSA: ServiceNow Certified System Administrator Exam Preparation Guide:

A comprehensive study resource designed to help candidates master the core concepts and skills required for the ServiceNow Certified System Administrator (CSA) exam. This book covers essential ServiceNow topics, including instance configuration, UI customization, data management, workflows, reporting, integration, security, and access control.

It provides a detailed breakdown of key exam topics, such as tables, forms, lists, user roles, service automation, scripting fundamentals, business rules, UI policies, ACLs, and integrations. The book also delves into performance optimization, troubleshooting strategies, upgrade management, and best practices for maintaining a ServiceNow instance.

A significant portion of the book is dedicated to hands-on practice, featuring real-world scenarios, case studies, and step-by-step tutorials. Additionally, it includes 250+ multiple-choice questions (MCQs) with detailed answers and explanations, helping readers test their knowledge and improve their exam readiness.

Candidates will benefit from expert exam strategies, study tips, and weightage analysis, ensuring they focus on the most critical topics. Whether you are a beginner or an experienced ServiceNow professional, this book serves as a structured learning guide that enhances practical understanding and confidence for the CSA exam.

With clear explanations, hands-on exercises, and real-world use cases, this book is an indispensable resource for anyone looking to earn their ServiceNow CSA certification and advance their career in IT service management (ITSM).